Terms and conditions

General information

These General Conditions have as their object the purchase of products remotely via the telematic network on the website www.hummanness.com, belonging to G.DISEGNI SRL, hereinafter the Seller, with registered office in Cernobbio (CO) in
via B. Mondelli 32 22012, P.IVA 03690840131 n. R.E.A CO-327982. Each purchase transaction will be governed by the provisions of Legislative Decree  185/99, 206/05; the information aimed at the conclusion of the contract will be subject to art.12 of the Legislative Decree. 70/03 and, as regards to the protection of confidentiality, it will be subject to the legislation referred to in Legislative Decree 196/03.
The purchase contract will be considered concluded when the consumer sends the purchase order via the website www.hummanness.com to the Seller and the latter will promptly send the customer a receipt of the purchase order made by the customer. The customer, by sending his/her purchase order electronically, declares that he/she has read and accepted the general terms and conditions and undertakes to observe and respect them in his/her relations with the Seller.

Privacy policy

The Seller pursuant to art. 13 of Legislative Decree 196/2003 informs that the personal and fiscal data, also verbally, acquired in reference to the commercial relationships established, provided directly by the interested parties, or otherwise acquired in the context of the company’s activity, will be processed in compliance with the aforementioned legislation, including the foreseen confidentiality
obligations established. In relation to the rights referred to in Article 7 of Legislative Decree 196/2003. For extended information on cookies, click the “Privacy” button at the bottom of this page.

Obligations of the Customer

The customer is required, before submitting their purchase order, to carefully read the general terms and conditions of sale. The forwarding of the purchase order implies their full knowledge and acceptance. Finally, once the online purchase procedure has been completed, the Customer is required to print and keep these general terms and conditions, which have already been viewed and accepted during the contract conclusion phase.

Retail prices

The retail prices indicated on the website www.hummanness.com includes VAT. and any other taxes, with the exception of those where it is otherwise indicated.

Shipping and returns: delivery time, shipping costs and shipping methods

The Seller undertakes to book the courier for delivery only after payment has been received. The Seller undertakes to process the orders received and ship the products within 14 days. For any further information regarding the delivery time, shipping costs and shipping methods of the products it is advisable to send an email to office@hummanness.com.

Shipping:

ITALY: throughout Italy shipping is free. Delivery is guaranteed within 1-2 working days.
EU Countries: countries of the European Union, delivery is guaranteed to most destinations within 4-5 working days. 15euro / 20euro will be charged according to the size of the package.
Rest of the world: delivery to the rest of the world is guaranteed within 8-9 working days. 60euro/115euro will be charged depending on the size of the package.
However, we are not responsible for customs duties or taxes for shipments outside the EU. For all these countries, taxes or customs duties are the responsibility of the customer. We entrust our shipments to UPS and/or GLS.
However, these delivery times are to be considered indicative, as any delays are to be attributed exclusively to the courier and the Seller is in no way responsible for them. During the period of promotions and/or during the holiday season, shipments may be delayed.
In case of failure to deliver due to the absence of the recipient, at the address indicated in the order, the courier will leave a notice and try again a second time. In case the package is delivered with damage, the customer must indicate “accepted with reserve” on the courier’s delivery receipt. You will also be asked to write to office@hummanness.com indicating the nature of the damage to the packaging and possibly to the products contained.

Return policy

The products purchased on the website www.hummanness.com are subject to the provisions of the Consumer Code (Article 52 of Legislative Decree 206/2005 as amended by Legislative Decree 21/2014) therefore the customer can exercise the right to withdraw within 14 days of receipt of the goods. Within this period, the customer is required to send a registered letter with return receipt to Cernobbio (CO) in via B. Mondelli 32 22012. The duly signed request for withdrawal must be indicated in this registered letter. The refund will be made on the same means used for the purchase (on the credit card in case of purchase with Paypal, on the current account in case of bank transfer, etc.). The withdrawal request must be sent in advance by email to office@hummanness.com

Required conditions of returning products:

–the product must not have been used, it must be intact
–the product must not have suffered any kind of damage
–the product must have attached the tag and be returned with its original packaging
–the return shipment is charged to the customer
The refund will take place in the shortest time possible and, in any case, not more than 30 days from the receipt of the registered letter with which the will to return the goods was expressed.
The Seller reserves the right to assess the integrity of the returned product/s and in case of damage, any repair costs will be offset by the amount to be refunded. In case the provisions for the right of withdrawal are not respected or the goods are irreversibly damaged, the customer will not be entitled to any reimbursement of the sums paid. The customer, in this case, may request the shipment at his own expense of the goods, if it has already been returned and regain the products in the state in which they were returned to the Seller.

Warranty

The products on the website www.hummanness.com are subject to the guarantees provided by the legislation in force at the time of purchase. The Seller is liable to the customer for any lack of conformity at the time of delivery of the products, provided that it has been used correctly and not damaged due to the customer’s negligence. The return of the products should be made at this address: in Cernobbio (CO) in via B. Mondelli 32, 22012. The Seller reserves the right to assess the actual defect of the products and then provide for the repair or replacement of the same. The costs for returning the goods are to be considered charged to the customer.

Claims

For any complaints the customer can send an email to office@hummanness.com and will receive as soon as possible a reply with the requested clarifications.sposta con i chiarimenti richiesti.